FIRST DIRECT’S TAXI SERVICES IMPACTED BY MALICIOUS CYBER ATTACK

FOR IMMEDIATE RELEASE: 27/09/2017

A malicious ransomware attack has affected the entirety of our taxi dispatching services for First Direct taxis in Christchurch and Taxis Palmerston North, including our backup servers and database. Currently it is believed the ransomware breached our systems via a remote desktop login. The threat has been isolated and no other business operations have been affected.

With any such attack, data security is of primary concern. There is no evidence to suggest that confidential information or personal data of any kind has been disclosed to third parties.

As soon as we became aware of the attack on Tuesday 26th September, we took appropriate precautionary measures including shutting down systems to protect business, client operations and data. The threat was isolated and we are now working to bring those systems back online in a measured and prudent way in line with good practice.

Regarding the cyber incident Managing Director, Mark Bramston said “We have reported this extremely concerning incident to Cert NZ, NZTA and the Police and are currently working with our dispatching manufacturer to help ensure the environment is as secure as possible. We offer our sincerest apologies to our customers for the disruption to our services”.

Everything is being done to ensure normal service to our customers in Christchurch and Palmerston North resumes as soon as possible. Further updates will follow.

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